2. RETURN PROCEDURE
To return an item, please email us at firstname.lastname@example.org
Your email address and personal information
You should receive an email confirming your request. Upon reception and approval of your request, our Customer Service department will send you an email with a return label. Print two (2) copies of the label and attach 1 to the outside packaging and include 1 inside the box. Within 5 business days, drop off your package at your local Canada Post. Any parcel drop off or pick-up after 5 business days will result in the cancellation of the return. Please note that packages returned without the authorized RMA label and/or althernative couriers will be refused at the warehouse. Once we receive your package in our warehouse, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place through Paypal transfer. Please note that your bank may require additional processing time before crediting your account.