Return policy


What are the Return Procedures?

You may find yourself with an item you wish to return. The Return email must be sent within 7 days of receiving your purchase. Any return requests received after that deadline will be refused.

Please note that we do not offer exchanges. 

Items to be returned must be free of any damage.
Original tags must remain attached to the product with plastic logo seal intact.
Please safeguard the original packaging as it will be required for the return of the item(s).

NOTE: Fees & Shipping charges are non-refundable.  

1. REFUND 

Refund will only be made by Paypal.

2. RETURN PROCEDURE

To return an item, please email us at cintacompany@gmail.com

Order number
Item name
Colour
Return reason
Your email address and personal information 

You should receive an email confirming your request. Upon reception and approval of your request, our Customer Service department will send you an email with a return label. Print two (2) copies of the label and attach 1 to the outside packaging and include 1 inside the box. Within 5 business days, drop off your package at your local Canada Post. Any parcel drop off or pick-up after 5 business days will result in the cancellation of the return. Please note that packages returned without the authorized RMA label and/or althernative couriers will be refused at the warehouse. Once we receive your package in our warehouse, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place through Paypal transfer. Please note that your bank may require additional processing time before crediting your account.